You open MyArkevia to retrieve a payslip, and the page refuses to load. Or your account seems active, but no documents appear in the digital vault. These situations are common and rarely linked to a serious issue. Most bugs on MyArkevia stem from the technical environment of the browser or incomplete settings on the employer’s side.
MyArkevia Bugs Related to the Browser and Technical Environment
Before suspecting a malfunction of the platform, look at your own device. For several years now, digital HR vaults like Arkevia have focused on browser and mobile app compatibility rather than just access through a backup email. The problem often lies in your local environment.
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An outdated browser or an overflowing cache can cause blank pages or loading errors. Clear the cache and cookies before any other action. On Chrome, Firefox, or Edge, the combination Ctrl + Shift + Delete directly opens the cleaning panel.
Are you using a smartphone to access MyArkevia? Integrated WebViews (the mini-browser that opens in certain apps) often cause display issues. Instead, open the link directly in your usual mobile browser. On both iOS and Android, the OS’s security restrictions can also block certain scripts. Make sure JavaScript is enabled and that your operating system is up to date.
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If you’re looking for a detailed guide to resolve a bug on MyArkevia, diagnosing the technical environment remains the first step not to skip.
Empty Arkevia Vault: When the Bug Comes from the Employer’s Side
You log in, everything works, but your vault is desperately empty. No payslips, no contractual documents. This scenario does not mean that your account is faulty.
An account can be technically valid but remain empty if the document deposit has not been activated by the employer. MyArkevia is not just for storing payslips: the platform is also a foundation for HR dematerialization for sending and archiving contractual documents. If your HR department has not completed the setup or if your employee file has changed its reference address, no documents will reach you.
Before contacting Arkevia support, ask your HR manager. Have them check three specific points:
- Is your employee file correctly linked to the right MyArkevia identifier, with the updated email address?
- Has the automatic deposit of payslips been activated for your profile in the employer interface?
- Have the contractual documents (amendments, certificates) actually been deposited in the vault, or only generated in the payroll software?
In most cases, the problem can be resolved in a few minutes on the HR side, without any technical intervention on your account.
MyArkevia Connection Issues: Password, Activation, and Authentication
The classic blockage remains the forgotten password or the account never activated. Did you receive an activation email when you joined the company? If you didn’t use it within the allotted time, the link has expired. Contact your employer to have them resend the invitation from their interface.
The MyArkevia mobile app now includes facial recognition and fingerprint authentication. This evolution, introduced in recent updates, facilitates daily login but can create confusion during the initial setup. If your phone denies you biometric access, make sure you have first set a traditional password in the app.
Effectively Resetting Your Arkevia Password
Go to the login page and click on the reset link. The email usually arrives within a few minutes. Be sure to check your spam folder. If the email address associated with your account has changed (name change, new work address), only your employer can update this information in the Arkevia directory.
A common pitfall: using the personal address when the account was created with the work address, or vice versa. The error message does not always specify this distinction.
Data Security and Document Management on Arkevia
MyArkevia is a digital vault, which means that your payslips and HR documents are archived with a high level of protection. You do not need to manually back up your files elsewhere, but a few habits can enhance your experience.
- Download a local copy of your payslips at least once a year. In case of a change of employer, access to the vault remains active, but it’s better to have a personal backup.
- Regularly check that the documents deposited correspond to the correct period. A classification error on the employer’s side can sometimes go unnoticed for months.
- Never share your MyArkevia credentials. The vault is strictly personal, even if your employer has access to the deposit interface.
Your Arkevia vault remains accessible even after leaving the company. The documents already deposited do not disappear. If you encounter an access issue after a contract ends, Arkevia support can intervene directly, independently of your former employer.
Most bugs on MyArkevia originate from a misconfigured browser or incomplete HR settings. Before multiplying requests to support, a cache cleanup and a quick exchange with your HR manager are sufficient in the vast majority of situations.